Create STR

Overview

 STRs have been replaced with Bugzilla; however if you still desire or need to write an STR, read on.

To report a problem found in non-Deos component, you will need to create a STR. Perform the following steps:

• STRs are stored in a Lotus Notes database. Go find it (PHX2/ddci | Customer Support | STR.nsf)
• You should see a pretty long list of categories(?) along the left side of the screen. Ive been creating STRs in the 'OpenArbor STRs' category. Clicking that will yield a list of the STRs, both open and closed.
• Select the 'new' button at the top of the window -- its located in the same place as 'new mail message' when using the mail database.
• At this point, its probably best to refer to the picture below, as it will be most helpful. Text is entered between the [] delimiters.

 * Title
 * STR Identification:
   * Origin (if the problem was discovered by DDC-I staff, set this to 'internal')
 * Customer Problem Identification:
   * Customer Contact Person:  this is you
   * Customer Contact Email address: this is yours
   * Customer Program: This is a pick list.  Open Arbor is a pretty safe bet
   * Customer Problem Identification: You invent this.  Convention is [initials]_[product]_[3-digit sequence number starting at 001], as in GK_OA_001
   * Customer Problem Description:  This is where you describe the problem details.  You might want to use another editor and paste the result in here.
   * Impacts on Customer Work: another pick list
 * Platform Details:
   * Reported Product: (same as Customer Program above usually)
   * Component: pick list -- do your best
   * Version: tied to Lisa build number or David build number
   * Version Of Component: (replicate Version)

That's it. When committing to CVS, reference the [Customer Problem Identification] in the comments. And don't forget to come back and update the STR with closure status.

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